Open Positions

Sales Operations Manager

    • Job Tracking ID: 512951-640761
    • Job Location: Rochester, NY
    • Job Level: Management
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: July 20, 2018
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

General Code is a leader in Content Management Solutions and Codification Services. Our highly trained staff determines optimal solutions and implementation, as well as provides support after installation. General Code offers challenging work in a diverse, flexible, supportive environment where an appropriate work-life balance is emphasized. The successful applicant for this position will demonstrate sales excellence, customer relationship management and a keen desire to have a meaningful impact in a values-based, team-oriented business environment.


The primary responsibility of the Sales Operations Manager is all aspects of inside sales, including lead generation, driving growth and managing the sales process in its entirety.


  • Develops a team of inside sales representatives, including: Managing workload and ensuring timely completion of responsibilities;Coaching and motivating team to meet performance goals;Leading by modeling our company values
  • Improves sales scripts and all procedures for pre-sales and inside sales team
  • Updates the CRM system on a daily basis ensuring it is current and relevant
  • Manages incoming needs assessments and subsequent proposal/RFP responses while collaborating with sales and business team
  • Identifies opportunities for up-selling to the existing customers
  • Identifies target contacts within potential customers and generates high quality appointments for the outside sales team
  • Reports metrics and data to senior management

Experience and Skills:


  • Strong written and verbal communication skills necessary for leading others and working with the public
  • Previous experience working within an inside sales role, managing an inside sales group and outside sales experience
  • Excellent people management skills and an ability to drive sales results
  • Relevant industry experience, ideally software and/or technical services experience
  • Proficiency in various computer programs which include CRM, ideally Microsoft CRM
  • Personal values that match our corporate values


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and use hands/fingers to handle or feel. Employee will occasionally lift up to 30 lbs.

***General Code is an Equal Opportunity Employer


Benefits include medical, dental, vision, FSA, HSA, Life Insurance, Short term and long term disability, 401K Options and much more.

General Code  |  781 Elmgrove Road Rochester, New York 14624
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