Open Positions

Municity Installer/Trainer

    • Job Tracking ID: 512951-600572
    • Job Location: Rochester, NY
    • Job Level: Mid Career (2+ years)
    • Job Type: Full-Time/Regular
    • Date Updated: December 07, 2017
    • Years of Experience: 2 - 5 Years
    • Starting Date: November 21, 2017
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Job Description:

Municity Installer/Trainer

DEPARTMENT: Content Management Solutions

REPORTS TO: Operations Manager

CLASSIFICATION: Full Time Exempt

General Code is a leader in Content Management Solutions and Codification Services. Our highly trained staff determines optimal solutions and implementation, as well as provides support after installation. General Code offers challenging work in a diverse, flexible, supportive environment where an appropriate work-life balance is emphasized. The successful applicant for this position will demonstrate technical expertise, design sensibilities and a keen desire to have a meaningful impact in a values-based, team-oriented business environment.

GENERAL DESCRIPTION OF THE POSITION:

The primary responsibility of the Municity Installer/Trainer is to install and configure the Municity Building/Code Enforcement Software to meet the needs of General Code’s municipal customers.

The Municity Installer/Trainer interacts with customers to interpret processes and needs, provide best-practice information, and offer technical support. The individual works to ensure a quality, positive customer support experience by leveraging a number of internal products and applications, and by working across departments to access information related to supplementary customer products.

The Municity Installer/Trainer is also responsible for initiating a number of other standard processes which may include; project management, preparation of service and installation reports, and customer analysis and documentation.

ESSENTIAL RESPONSIBILITIES OR TASKS PERFORMED:

    • Traveling to customer sites for installation and training of Municity application
    • Project management of customer accounts and disposition of software enhancement requests
    • Working with Municity software developer to report and resolve customer issues/software bugs
    • Documentation both for troubleshooting and training purposes
    • Answering questions and resolving problems for end users via phone or Internet connection
    • Serving in a pre-sales role by assisting the Sales team with demos and needs assessments

Experience and Skills:

QUALIFICATIONS AND KEY COMPETENCIES:

  • Understanding of Windows desktop OS and Server OS
  • Basic understanding of SQL (Structured Query Language)
  • Technical and/or Project Management certifications a plus
  • Ability to develop, understand and clearly articulate solutions for clients both verbally and in written form
  • Demonstrated ability to work cross-functionally and manage multiple tasks simultaneously
  • Self-motivated and able to work independently
  • Personal values that match our corporate values

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and use hands/fingers to handle or feel. Employee will occasionally lift up to 30 lbs.

Benefits

Benefits include Medical, Dental, Vision, 401K, paid holidays, vacation time personal time and more.


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