Open Positions

Education and Technology Specialist

    • Job Tracking ID: 512951-576957
    • Job Location: Rochester, NY
    • Job Level: Any
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: June 01, 2017
    • Years of Experience: 5 - 7 Years
    • Starting Date: ASAP
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Job Description:

GENERAL DESCRIPTION OF THE POSITION:

The business objective of this position is to manage, create and deliver cost-effective learning solutions to improve utilization of the online Codification tool eCode360® for our clients.  This is accomplished through the instructional design and development of learning tools and solutions based on knowledge of adult learning principles and processes. This position will actively participate in the capture of voice of customer feedback and in the product development team as a subject matter expert.

ESSENTIAL RESPONSIBILITIES OR TASKS PERFORMED:

  • Supports Codification Clients by developing, maintaining, supporting and delivering learning content
  • Provide instruction in multiple environments, including classroom, Web-based, blended and video
  • Creates learning tools, (webinars support content, self-study modules and online help) in support of our client retention objectives
  • Delivers training to internal and external customers (ILT and Webinars), including travel to customer sites
  • Creates, executes, and analyzes training evaluations and uses lessons to continuously improve learning tools, and influence digital product development
  • Provides Level 2 Technical Support for online codification tools
  • Participates in Voice of the Customer efforts to determine customers' needs and desires that feed feature development of the electronic product offering
  • Supports the field team as a presenter of Codification content at conferences and demonstrations
  • Maintains all internal reference documents, demo sites and internal reporting of our digital solutions

Experience and Skills:

QUALIFICATIONS AND KEY COMPETENCIES:

  • Five plus years’ experience in technical training
  • Bachelor’s degree and relevant instructional design experience
  • Excellent Technical writing skills required
  • Experience in learning delivery, via webinars and ILT
  • Experience with CRM or content management system
  • Strong overall working knowledge of MS Office Applications (Word, Excel)  
  • Ability to travel to client sites and conferences
  • Strong ongoing understanding and current knowledge of adult workplace learning strategies, instructional design methods and processes, and delivery methods
  • Superb organizational and prioritization skills; attention to detail
  • Strong verbal and written communication skills
  • Strong technical skills
  • Ability to work independently as well as collaborate within a team
  • Ability to understand client needs and requirements with knowledge of company core businesses
  • Customer service orientation
  • Personal values that match our corporate values
  • Project management experience a plus

Benefits

In order to attract and retain the best people, we offer competitive benefits* to full-time and part-time employees including:

  • Career Development
  • Competitive Pay
  • Health Insurance, Flexible Spending Account and Health Savings Account
  • Dental and Vision Coverage
  • 401(k) Retirement Savings Plan
  • Vacation, Paid Holidays, and Personal Time
  • Life Insurance
  • Employee Assistance Program
  • Tuition Assistance

*certain eligibility requirements must be satisfied

 

Commitment to Community

All of us at General Code are passionate and proactive in our ‘care and concern’ for our neighbors and our community. We support families in need and people facing hardships, whether they are our employees, our neighbors, or people we’ve never met. You’ll find us actively participating in non-profit organizations, taking part in charity runs and walks – even creating new events for causes near and dear to our hearts. From the mailroom to the boardroom, General Code’s focus on caring is supported at every level of our company. As our President & CEO Gary Domenico says, “It’s the right thing to do.”

 

 


General Code  |  781 Elmgrove Road Rochester, New York 14624
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