Collections and Billing Administrator

    • Job Tracking ID: 512951-827306
    • Job Location: Rochester, NY
    • Job Level: Entry Level (less than 2 years)
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 05, 2022
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:


REPORTS TO: Senior Accountant

CLASSIFICATION: Full Time Non-Exempt (On-site)

General Code is the nation’s leading provider of Municipal Code publishing and maintenance services (codification). Our passion for excellence, our focus on client service, and an ongoing investment in our people and technology have helped us to revolutionize the codification industry. General Code offers challenging work in a diverse, flexible, supportive environment where an appropriate work-life balance is emphasized. The successful applicant for this position will demonstrate superior client communication and client service capabilities as well as a keen desire to have a meaningful impact in a values-based, team-oriented business environment.


The primary focus of this position is to handle all client collection calls, respond to client requests, scan deposits, support the team with on-site needs, process billing and other day-to-day activities within the accounting department. The position is required to be on-site a minimum of 3 days per week.


  • Build relationships with our clients and follow up on resolutions regarding questions/issues.
  • Make collection calls and take incoming A/R calls in a client service-oriented manner.
  • Investigate and resolve client inquiries by triaging and involving appropriate individuals.
  • Scan checks and apply cash to customer accounts.
  • Process POs and related physical customer contract paperwork and mail/email to customers.
  • Prepare billings in the accounting systems, as required.
  • Update client information and notes in accounting and related systems, as required.
  • Perform other duties as assigned.

Experience and Skills:

  • Prior accounting, clerical or client service experience preferred
  • Working knowledge of Microsoft Office with Excel skills
  • Attentiveness to detail
  • Ability to work independently and within a team
  • Strong verbal and written communication skills
  • High level of interpersonal skills to interface with our clients
  • Personal values that match our corporate values
  • Self-motivated and able to work independently
  • Client service approach and perseverance


This is an office environment with a moderate noise level. While performing the duties of this job, the employee is regularly required to sit or stand while reading and typing on a computer. The employee may occasionally lift and/or move up to 20 lbs. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment and physical demands for remote work status may differ to on-site status.

Management reserves the right to add or change duties and job requirements at any time.

***General Code is an Equal Opportunity Employer


A history of collaboration and innovation

For more than a half century, General Code has focused on community. Not just by helping local governments function efficiently through the creation and maintenance of comprehensive municipal codes, but by building relationships and solutions that foster community growth and resiliency.

Our people have always been our most valuable asset with unique skills and talents that help drive our innovation and success. We are a tight-knit community of thinkers, collaborators, and subject matter experts with a passion for creative solutions backed by solid business and personal values that we live and work by every day. From traditional paper-based municipal codes, to interactive digital solutions, our people have met the challenges of the times while laying the groundwork for future innovations.

We are extremely proud of our history and the many people who have helped shape it. We look forward to writing the next chapters as part of the International Code Council’s Family of Companies, whose unique mission and expertise have allowed us to expand our service reach into new communities.

Our future is exciting --- we welcome you to join us as our journey continues.

We offer a variety of benefits, such as; Medical, Dental, Vision, FSA, HSA, Life Insurance, 401K, Vacation, Personal time, Paid Holidays and much more!